Frequently Asked Questions — Hendricks Fine Furniture
About Hendricks
What is Hendricks Fine Furniture?
Hendricks Fine Furniture is a founder-operated custom luxury upholstery manufacturer based in Hickory, North Carolina — the furniture capital of America. Founded by Alex and Lee Hendricks, we handcraft custom sofas, sectionals, chairs, ottomans, benches, and counter stools for interior designers, retailers, and homeowners nationwide. We offer 20+ sofa models, 14+ sectional configurations, 20+ chair designs, and 130+ in-house fabrics.
What makes Hendricks different from other manufacturers?
Three things: we're founder-operated (you talk to the people who build your furniture), we offer true customization (any dimension, not just preset sizes), and we're fast (6-8 weeks vs. the 12-16 week industry average). We also offer private label manufacturing and a full COM program — things most legacy brands won't touch.
How does Hendricks compare to Lee Industries, Hickory Chair, or Century Furniture?
We're in the same region (Hickory, NC) with the same quality standards — kiln-dried hardwood frames, eight-way hand-tied springs, high-resiliency foam. The difference is in service and flexibility. Lee Industries is massive (your order is one of thousands), Hickory Chair is slow to innovate, and Century is corporate-owned. Hendricks is independently owned, faster, and more flexible on customization.
Ordering & Lead Times
How long does a custom furniture order take?
Our standard lead time is 6-8 weeks from order confirmation — significantly faster than the 12-16 week industry average. Rush orders may be available depending on our production schedule. Contact us to discuss timing for your specific project.
Is there a minimum order?
No minimum order for designers. Order a single chair or furnish an entire home — we treat every project with the same attention. Retailers and private label partners may have volume requirements depending on the program.
What payment terms do you offer?
Interior designers: prepay with order. Retailers: NET 30 terms available with approved credit. We accept credit cards, wire transfers, and checks.
Customization
Can you customize the dimensions of furniture?
Absolutely — this is what sets us apart. Unlike manufacturers who offer preset sizes, we build to your exact specifications. Width, depth, seat height, arm height, back height, leg style — everything is customizable to the inch. Tell us what you need, and we'll build it.
What arm styles do you offer?
We offer Track Arm, Slope Arm, Scoop Arm, Greek Key Arm, English Arm, Lawson Arm, Flared Track Arm, Wide Track Arm, Barrel, Channel, and Curved designs. Each style is available across sofas, sectionals, loveseats, and chairs.
Can you build a completely custom design that's not in your catalog?
Yes — that's our Bespoke program. If you have a unique silhouette, configuration, or design concept, we can build it from scratch. Send us your sketches, CAD drawings, or inspiration images and we'll provide a quote.
Fabrics & Materials
What is COM (Customer's Own Material)?
COM means you send us your chosen fabric and we upholster your furniture with it. We accept COM on all products with no minimum yardage requirements. We'll provide a cutting sheet with the exact yardage needed for your piece.
What fabrics do you offer in-house?
We offer 130+ fabrics including performance collections (Bliss, Estate, Grateful, Nuance, Heritage, Buffer, Florente, Ember, and more), plus the Catalina premium leather collection in 12 colors. All fabrics are available for sampling.
Do you offer performance fabrics?
Yes. Many of our in-house collections are performance fabrics designed for real-life use — stain-resistant, durable, and easy to clean. Perfect for families, hospitality, and high-traffic environments.
Trade & Business Programs
Do you offer a trade program for interior designers?
Yes. Our trade program includes competitive pricing, COM support, custom dimensions on every piece, dedicated project management, and a physical sample program. Contact sales@hendricksfinefurniture.com to apply.
Do you offer private label / white label manufacturing?
Yes. We manufacture under your brand with exclusive product development, custom labeling, and volume pricing. Many retailers use our private label program to offer exclusive collections their competitors can't match.
Can I visit your factory?
Absolutely. We welcome trade visitors to our workshop at 1218 F Ave SE, Hickory, NC 28601. See how your furniture is built, meet the craftsmen, and experience the quality firsthand. Contact us to schedule a visit.
Quality & Construction
How is your furniture constructed?
Every piece features kiln-dried hardwood frames, eight-way hand-tied springs, high-resiliency foam cushions, precision-cut fabric with pattern matching, and hand-finished details. Our furniture is built to last generations — true heirloom quality.
Where is your furniture made?
Everything is handcrafted in our workshop in Hickory, North Carolina — the historic heart of American furniture manufacturing. Same region, same craftsmanship tradition, modern innovation.
Who we sell to
Do you sell to the public?
No — Hendricks Fine Furniture is available exclusively to approved interior designers and qualified design professionals. We do not sell directly to consumers.
How do I sign up for a trade account?
Fill out our Trade Application Form with your resale certificate, firm info, and design credentials.
Once approved, you'll receive access to pricing, quoting tools, and the ability to order online or via email.
Customization
Do you accept COM (Customer’s Own Material)?
Yes. Submit our COM Form with your PO.
What elements of a piece can be customized?
Nearly every element of our in-line goods can be tailored to suit your project. This includes:
- Frame width, depth, height
- Seat depth, seat height, and back pitch
- Arm style, size, and angle
- Cushion fill and comfort level
- Leg height, style, and finish
- Seam details, skirt options, and taping
- Tufting, channels, and decorative accents
Can I change the arm on an existing frame?
Yes. Most of our arms can be interchanged or scaled up/down to better suit your design.
Can I customize seat depth and height?
Yes. we often modify seat depth and height based on client preference.
Can I use different cushions or fill than shown?
Yes. You can specify any fill type shown in our Cushion Guide, or we can quote something entirely different depending on your client’s comfort needs.
Placing an order
How do I place an order?
- Email a Purchase Order (PO) document to: po@hendricksfinefurniture.com.
- Order directly online using your trade login.
What needs to be included in a PO?
To ensure accuracy and timely processing, please include the following on every PO:
1. Style name or SKU
2. Detailed description
3. Configuration details:
- Dimensions (overall width, depth, height, frame height)
- Frames
- Arm style, seat depth, seat height
4. Fabric details: In-house fabric or COM (Include COM Form)
Pillow details if applicable (e.g., quantity, fabric, size)
5. Cushion fill: Please reference our fill options here: Cushion Fill Guide (PDF)
6. Finish selection: Standard finishes or custom match. View standard finishes.
7. Leg style or any additional specifications
8. Final price and quantity
9. Shipping address
10. Designer or firm name and contact information
11. Preferred shipping carrier
12. Reference any custom drawing provided by Hendricks
📎 Important: If a custom drawing was provided during quoting, that drawing must be attached to your PO as part of the approval process. It ensures we are all referencing the same specifications at production time. If the drawing is not included, we may need to follow up before entering the order.
What are your payment terms?
A 1/3 deposit is required to begin production. The remaining balance is due prior to shipment.
We accept ACH, check, or credit card (3% fee applies to credit card payments).
Can I cancel or change my order?
Orders are considered final once acknowledged. If materials have not yet been ordered, minor changes may be possible.
Shipping
What are your delivery timelines?
In-line goods ship in approximately 8-10 weeks from receipt of deposit and/or COM fabric.
Custom timelines vary and will be confirmed on your Order Acknowledgement.
How is shipping handled?
Designers are responsible for shipping costs. We coordinate all pickups and can recommend trusted carriers depending on your location.
We’ll handle the handoff and provide tracking once the piece leaves our workshop.
Warranty
What’s covered under the Hendricks warranty?
Every Hendricks piece is built to last, and our warranty reflects that. We stand behind the quality of our craftsmanship, materials, and long-term comfort.
Here's what’s included:
- Frames & Springs
Guaranteed for life under normal residential use. This includes structural integrity and support components.
- Cushions
Covered for 2 years against loss of resiliency.
Years 3–5: Cushions can be replaced at a prorated cost. Please note: softening and flattening over time is natural and not considered a defect.
- Fabric & Leather
Warrantied for 1 year against sewn seam failure, excessive fading (not caused by direct sunlight), tearing, and yarn failure.
Natural texture shifts, wrinkles, and variations in grain or color — especially in velvets and leathers — are considered part of the material’s character, not defects.
COM fabrics and altered (recovered) pieces are not covered.
Who is covered?
This warranty applies to the original designer purchaser and covers use in standard residential environments. Commercial use, misuse, accidents, or failure to follow care instructions may void the warranty.
How do I initiate a warranty claim?
If you believe there’s an issue with your piece, please email us at info@hendricksfinefurniture.com with the following:
- Your name and firm
- Photos of the issue
- A description of the concern
- Original PO or invoice number
We’ll review the claim promptly and coordinate next steps. If the issue falls under warranty, we’ll arrange for repair or replacement at our discretion. Our goal is always to make it right — with minimal friction on your end.